12/9/2023 0 Comments Holiday postal![]() “The bigger problem for us year round isn’t things not getting there on time, it’s things not getting there at all,” said Gottwals, who runs books stores across the country. ![]() But over the course of the year he’s had to refund thousands of dollars to customers because of items that have gone missing or been severely delayed by the Postal Service. Shane Gottwals, who ships about 5,000 packages a month with USPS through his business Gottwals Books, said he’s seen a significant improvement in deliveries over the past month. Still, he believes things are looking good for the holiday season. ![]() While the issues are resolved eventually, he said there is an overall inconsistency across the system with the reliability of the mail. Steidler said he has spoken to consumers in Kansas, Washington, Montana, Maryland and Vermont who have had severe disruptions to their mail for weeks at a time throughout the course of the year. “They are putting out numbers which sound good, but throughout this year there have been a number of pockets of problems that have arisen in areas where there’s just a meltdown in service" said Paul Steidler, a senior fellow at the Lexington Institute who researches shipping and logistics. The issues pre-date the holidays but have taken on new urgency with the need for holiday shipments to arrive on time. Still, customers in some parts of the country say they have continued to experience issues with delayed packages, items going missing in the tracking system and sporadic mail delivery and pick up.
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